Privacy Policy

Last Updated: 06 March 2026

Summary (Plain English)

We only collect information you voluntarily provide when contacting us or using our website. We never sell your data. We use your information solely to respond to your enquiries and deliver our services. You can access, correct, or request deletion of your data at any time.

1. Who We Are

This Privacy Policy applies to JML Tech Enterprise, a registered business in Malaysia (SSM Registration No. 201803252560 (NS0208702-P)), operating the website at www.jmltech.com.my.

We provide web development, mobile app development, custom software, SEO, e-commerce solutions, social media management, graphic design, and website maintenance services.

For privacy-related enquiries, contact us using the details in Section 11.

2. Applicable Law

This Privacy Policy complies with Malaysia’s Personal Data Protection Act 2010 (PDPA). We adhere to all seven PDPA principles: General, Notice and Choice, Disclosure, Security, Retention, Data Integrity, and Access.

3. Information We Collect

3.1 Information You Provide

  • Contact Form: Full name, email, phone number, and enquiry message.
  • WhatsApp: Display name and phone number when you initiate a chat.
  • Email: Any details included in direct emails.
  • Project Engagements: Business name, project requirements, and other information shared during client onboarding.

3.2 Information Collected Automatically

  • Analytics Data: Using Google Analytics 4 (GA4), anonymised data such as pages visited, time on site, device type, and approximate location.
  • Cookies: Essential for site functionality and analytics. You can manage cookies via your browser.
  • Server Logs: IP addresses, browser agents, and page requests logged for security, retained for 30 days.

3.3 Information We Do Not Collect

  • Payment card details (handled by third-party platforms).
  • Sensitive personal data (health, biometric, political, religious information).
  • Personal data from children under 18.

4. How We Use Your Information

We use personal data only to:

  • Respond to enquiries via contact form, email, or WhatsApp.
  • Provide, manage, and deliver services you engage us for.
  • Communicate project updates and deliverables.
  • Issue invoices and manage billing.
  • Analyse and improve our website (using anonymised data).

We do not use your data for unsolicited marketing unless you explicitly opt in.

5. Legal Basis for Processing

  • Consent: When you contact us via form or WhatsApp.
  • Contractual Necessity: When you engage our services.
  • Legal Obligation: To comply with Malaysian laws, court orders, or regulatory requirements.

6. How We Share Your Information

We do not sell, rent, or trade your personal data.

We may share your information only in these circumstances:

  • Service Providers: Trusted third-party tools (Google Workspace, GA4, web hosting) process data on our behalf.
  • Legal Requirements: Required by law or government authorities.
  • Business Transfer: In the event of a merger or acquisition, with prior notice.

7. Data Retention

  • Contact Form Enquiries (no project): Retained 12 months, then deleted.
  • Active Client Projects: Retained 7 years after project completion (for legal/financial compliance).
  • Analytics Data: Retained 14 months (GA4 default).
  • Server Logs: Retained 30 days.

After retention, data is securely deleted or anonymised.

8. Cookies

  • Essential Cookies: Required for website functionality (cannot be disabled).
  • Analytics Cookies: Collect anonymised website usage data. You can opt out via your browser or GA4 opt-out add-on.

Disabling cookies may affect some website features.

9. Data Security

  • Access to personal data is restricted to authorised personnel only.
  • All administrative and data management areas are protected by strong passwords and access controls.
  • We maintain regular security updates and system patches to ensure ongoing protection.
  • All website traffic and data transmissions are encrypted using HTTPS/SSL.
  • While no method of electronic storage or transmission is 100% secure, we will notify affected individuals promptly if a data breach poses significant risk.

10. Your Rights Under the PDPA

  • Access: Request a copy of your personal data.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Withdraw Consent: Withdraw consent for processing based on consent (does not affect prior lawful processing).
  • Limit Processing: Request limited use of your data.
  • Complain: Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.

We respond to legitimate requests within 21 days.

11. Contact Us — Data Inquiries

JML Tech Enterprise
SSM Registration: 201803252560 (NS0208702-P)

Email: johnlin.jmltech@gmail.com
Phone / WhatsApp: +60 18-2571 882
Website: www.jmltech.com.my

12. Changes to This Privacy Policy

We may update this policy to reflect changes in practices, services, or applicable law. Continued use of the website constitutes acceptance of updates.

13. Disclaimer

This policy is for informational purposes and does not constitute formal legal advice. For legal guidance regarding PDPA compliance, consult a qualified Malaysian legal professional.

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